Terms & Conditions.

PAYMENTS

  • All transactions incur a 1.2% payment processing fee.

  • Saturday bookings have a 15% surcharge.

  • Sunday and Public Holiday surcharges will be determined upon booking.

  • For phone bookings equalling $500 or more,

BOOKINGS

  • Any adjustments made within 12 hours of your booking that lead to a shorter duration will be subject to the full original cost. This policy extends to late arrivals, where service alterations to a shorter option are necessary to ensure completion within the scheduled time frame.

  • Late arrivals may lead to altered/shortened services, with the full cost still applicable.

  • Deposits are not required for general bookings, however bookings must be confirmed with a card upon agreeing to our terms and conditions.

  • Group Bookings require a 50% deposit.

  • Removals must be booked prior to arrival to ensure adequate time is allocated to complete this service. Failure to do this will incur the full charge of the removal (this also includes if previously applied at SOAK) and may require your main service to be reduced/shortened.

CANCELLATIONS/RESCHEDULING

  • A 12-hour notice is required for rescheduling/cancelling. - a 50% charge of the total services will be transacted.

  • Less than 1-hour notice incurs a 100% charge.

ARRIVALS AND CONSULTATION FORMS

  • We advise arriving 10 minutes early, especially for new guests needing a consultation form or existing clients trying a new service for the first time.

  • Completion of a digital consultation form is required for all new clients.

GENERAL INFORMATION

  • Therapist unavailability may result in a transfer to another experienced technician or rescheduled - we will endeavour to notify you by phone, or email of these changes, however at times this may not be possible.

  • Management reserves the right to refuse entrance.

  • Refunds/exchanges are only available to products that are unopened and not used. Any faulty product must be brought back to the salon to arrange a refund or replacement.

  • Prices subject to change without notice.

  • Pregnant women may have restrictions; medical conditions must be discussed before treatment.

  • Follow aftercare advice for the best results and your health.

  • Gift vouchers must be redeemed within 3 years from the date of purchase.

  • Responsible Service of Alcohol is maintained; staff trained accordingly.

  • Contact within 24 hours for concerns/feedback.

  • Maintain a calm environment; switch off or silence mobile phones.

  • Children under 18 must be accompanied by an adult.

  • Guests 12 years old or under, will receive regular polish as part of their nail services without cuticle work; gel polish will not be applied.

BOTTOMLESS BUBBLES

  • Indulge in a rotating selection of seasonal Prosecco.

  • Age Requirement: Guests must be 18 years or older.

  • Service Duration: 90 minutes duration total.

  • Responsible Service: We encourage you to a add a cheeseboard to enjoy either before or after your service

  • Included services: Deluxe & Express manicure/pedicures (excludes naked), Builder in a Bottle (BIAB) and all Extension types

LOYALTY PROGRAM

  • Anyone over the age of 18 is automatically eligible for our loyalty program. 

  • By setting up an account with SOAK, you will automatically be enrolled in our loyalty program and start earning points from your first visit. There is no joining fee or any ongoing costs associated with the loyalty program.

  • Points can be earned on all beauty and nail services, as well as drink purchases (excludes products). *Gift vouchers do not accrue points by the purchaser, however the recipient will receive the points when redeeming.

  • Earn 5 points for every $1 spent.

  • Once you reach 2,500 points, you can redeem your points for any service or drink purchase up to 50% of the total invoice at the salon at your next visit. 

  • Points will expire after 12 months of accrual.

  • We will not request any additional information from you to create a loyalty account. Your information will not be shared with third parties for advertising purposes.

    • Points are non-transferable and cannot be shared with other accounts or guests.

    • Refunds will result in a proportional reduction of your points based on the refunded amount.

    • Points cannot be redeemed for cash or credit.

    • We reserve the right to change or update our loyalty program at any time.

    • We reserve the right to terminate our loyalty program at any time, with or without notice.

    • The Loyalty Program is live from 31st of May 2024 - any invoice prior to this date does not form part of the points program.